Terms and Conditions, Warranty and Return Policy
On-Line Orders
We only accepts direct orders from our web site unless otherwise authorized by CrustCrawler Inc. CrustCrawler uses a secure gateway for online credit card transaction. On-line orders require Visa, Master Card, American Express, or Discover. CrustCrawler's shipping provider is the US Postal Service (U.S.P.S).
CrustCrawler maintains daily scheduled pickup from our shipping provider, USPS. Orders received during business hours are processed and shipped the following business day depending on inventory. CrustCrawler is closed on Saturday and Sunday.
Price quotes
Price quotes are generated online through our shopping cart software. Simply, follow the online purchase process until you are asked for your credit card number. Print this screen DO NOT enter your credit card number for a price quote.
Technical Specifications and Support
All technical specifications, code, pictures, manuals, product releases, product availability, or general product information can be found on this site! If you cannot find the answers to your questions please visit our support forums. Posts are responded to within 24hrs (usually much sooner).
We currently DO NOT ship a product catalog.
Stock Availability and Back Orders
We take every effort to ensure adequate stock at CrustCrawler but we still run out of products.
Domestic Order Shipping Options
All online orders are shipped via the US Postal Service only. Orders are shipped as soon as they are processed and invoiced. A minimum $35.00 service charge will apply for shipping with a provider other than the US postal Service. Please allow 1 business day for processing your order.
International Orders
The cost of international shipping will be significant. CrustCrawler is not responsible for any brokerage, customs fees, or country taxes. The actual value of all orders is indicated on the invoice, and restatements using lower values are not permitted.
Please provide your complete mailing address AND phone number (we cannot ship an international order without a phone number). CrustCrawler currently uses the US Postal Service or DHL for international orders. If you require special shipping services or arrangements, please send a detailed message to our sales department sales (a $35.00 minimum service charge may apply).
Arizona Sales Tax
All orders shipped to Arizona will be charged 7.8% sales tax, unless you have a reseller's permit or tax exemption certificate on file with us. Submission of a certificate is not retroactive; therefore, you will be charged tax even if you later submit a certificate.
Returns
Returns are subject to a 15% restocking fee. Call for a "Return Authorization Number" within 30 days of your purchase. We do not accept partially assembled items for return. All returns must be in excellent, original condition. Checks returned for non-sufficient funds incur a $25.00 penalty.
Quality Assurance
CrustCrawler has stringent quality control procedures in place to insure that you receive the best quality robotic products available.
30-DAY Limited Warranty
CrustCrawler Inc warrants its products against defects in materials and workmanship for a period of 30 days. If you discover a defect, CrustCrawler, Inc. will, at its option, repair, replace, or refund the purchase price. Electronics and servo motors including the Robotis line of servos (AX,RX,DX and EX servos motors) are covered under a 10 day warranty from the purchase date. If you discover a defect, CrustCrawler will, at its option repair or replace the servo motor only. No refunds will be granted under any circumstance.
Hitec Servos
Hitec servos are warranted against defects for two years from the date of purchase. During this period Hitec will repair or replace any defective servo at Hitec's discretion. Please contact Hitec RCD for servo repair or replacement.
Parallax Electronics
Parallax products are warranted by Parallax Inc. Please contact Parallax for warranties and repairs. www.parallax.com
Disclaimer
Warranty does not apply if the product has been altered, modified, or damaged. CrustCrawler makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to CrustCrawler, or any warranty relating to patents, trademarks, copyrights or other intellectual property. CrustCrawler shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped. A finance charge of 1.5% per month (18% annual percentage rate) will be charged on all past due amounts. Reasonable attorney fees will also be charged by seller in the event of any action proceeding for collection of the sums billed on the invoice.
How To Return a Product
When returning, you must first E-mail us at sales for a Return Merchandise Authorization number (RMA) or call 480-577-5557. No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product, or its replacement using the same shipping method used to ship the product to CrustCrawler within 30 days. In your e-mail as well as return package, please include a daytime telephone number and a brief explanation of the problem.
RMA Contact Information
Please contact our Sales Department at sales if you have any questions regarding our warranty policy or if you are requesting an RMA number.
Disclaimer Of Liability
CrustCrawler, Inc. is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under any legal theory, including lost profits, downtime, goodwill, damage to or replacement of equipment or property, and any costs or recovering, reprogramming, or reproducing any data stored in or used with CrustCrawler products. CrustCrawler is also not responsible for any personal damage, including that to life and health, resulting from use of any of our products. You take full responsibility for your Robotic application, no matter how life-threatening it may be. |
